Portuguese utility provider + Lia: recovering invoices in your customers' language.
Industry
Utilities / Energy
The challenge
Overdue invoices stack up across Portuguese- and Spanish-speaking customers. Regulatory windows for collections calls are tight, scripts must be followed, and consent must be logged for every conversation — making a small in-house call team a constant bottleneck.
The AI worker
Worker
Lia
Languages
Portuguese · Spanish
Handoff rules
Hands off to a human closer for payment-plan negotiations above a configurable balance or any compliance escalation.
Lia was given the legal call windows, the approved payment-plan ladder, and the handoff thresholds the finance team set. She calls every overdue account inside the window, follows the script word-for-word, and logs consent on every call.
Results
€179k
Invoices recovered in 90 days
11
Days to first repaid invoice
2
Languages live
"We got compliance, language coverage, and recovery in one hire. We didn't need to staff a call floor."
Head of Collections · Portuguese utility provider